Service Desk Analyst I
Company: VirtualVocations
Location: Sterling Heights
Posted on: April 5, 2025
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Job Description:
A company is looking for a Service Desk Analyst I to provide
first-level support in IT Technology Services.
Key Responsibilities
Process incoming calls and handle incidents or service requests
using IT Service Management software
Utilize various tools to diagnose and resolve technical issues
remotely and onsite
Maintain accurate records of incidents and service requests for
communication and reporting
Required Qualifications
High School Diploma required
MCP, A+, ITIL, or other IT industry standard certification
preferred
0-4 years of experience in Information Technology or Healthcare
required
Knowledge of PC components and Microsoft software required
Keywords: VirtualVocations, Flint , Service Desk Analyst I, Professions , Sterling Heights, Michigan
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